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Your Guide to Pinhole Media

Our Seamless Rental Process

Essential Information

Verification Checklist

To authorize your rental, please ensure you can provide the following documentation:

Frequently Asked Questions

What paperwork do I need to clear a rental?

You will need a valid government photo ID (such as [Aadhaar Redacted], PAN card, or Passport) along with proof of address. For high-value premium gear, a refundable security deposit may also be requested.

What is the duration limit for a rental?

Our terms are fully flexible. You can reserve equipment for a single day, a full week, or an extended multi-week production depending on your needs.

What happens if gear gets damaged while in my possession?

Please get in touch with us immediately. Depending on the assessment of the damage, repair or full replacement fees may apply.

Is it possible to extend my booking?

Yes, extensions are welcome provided the specific gear hasn't already been reserved by another creator. Reach out to our team as early as possible to check availability.

How do I return the rented items?

Simply bring the equipment back to our designated office or coordinate a return drop-off. We expect all gear to be returned in the exact operational condition it was received.

What if I miss the return deadline?

Overdue returns disrupt subsequent bookings and will result in additional daily charges. If you anticipate a delay, please contact us ahead of time so we can assist you.

Do you have a minimum rental timeframe?

Our standard minimum baseline is a one-day rental, though specific specialty items may carry unique booking conditions.

Which payment options are supported?

We process secure online payments through all major credit/debit cards, UPI, Net Banking, and mainstream digital wallets.

What is your cancellation policy?

You are free to cancel your booking; however, cancellations made within 24 hours of your scheduled start time may incur a processing fee.

How can I track the status of my order?

Simply log into your user dashboard and visit the "My Orders" tab. We will also keep you updated with automated email notifications.

Technical Support & Gear Maintenance

On-Set Troubleshooting
If an item isn't performing as expected, please try the following:

Equipment Care & Best Practices

To maintain peak performance and protect your security deposit:

In Case of Hardware Malfunction

Get in Touch